OUR QUALITY PROMISE
At Beary Fun Friends, we are dedicated to offering exceptional products and services to our valued customers. Our team is passionate about creating a welcoming and enjoyable shopping experience for everyone who visits our store. We prioritize customer care and satisfaction, and we are always ready to assist you with any queries or concerns.
Protecting your privacy and ensuring your safety are top priorities for us. We adhere to strict policies to safeguard your personal information and provide secure payment methods. Your trust in us is important, and we strive to maintain the highest standards of privacy and safety for all our customers.
SECURE PAYMENT OPTIONS
- Credit / Debit Cards
- Paypal
RETURN, REFUND & CANCELLATION POLICY
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.
In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: any item that has been colored on, decorated, or personalized. When we receive a valid complaint for a product purchased from us within the last 30 days, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. The customer will be responsible for returning shipment of the product to us and we will pay for shipment of repaired or replaced products to the customer.
If a scheduled event needs to be rescheduled or canceled,
Beary Fun Friends LLC is to be made aware 48 hrs ahead of the scheduled event in order for the customer to receive a full refund. If the event is canceled less than 48 hrs from the scheduled event, the deposit will not be refunded.
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Are you able to ship products to me?Yes! We can ship pre-stuffed bears or send an unstuffed bear with stuffing so that you can hand stuff your bear at home. All accessories can be shipped as well. Looking to do a hand stuffing party? A variety of animals can be sent with enough stuffing for all the children.
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Are Party Packages customizable?Yes! We have packages set for your convenience. However, reach out if one of our packages does not suit your needs, and we will do our best to accommodate where we can! We want your party planning to be as stress-free and as fun as possible.
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How long do the parties/events last?Party length can vary in time depending on the package purchased, and how many children will be in attendance. Once you book the party, we will call to finalize party plans. During this time, we will discuss the length of the party/event.
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How do I care for the new stuffed animal?"Bears & Buddies Eco Soap is a great product to help keep your new stuffed animal in great condition! Bears & Buddies Eco Soap is an olive oil based Castile soap made in a style similar to that originating in the Castile region of Spain as early as the 1500s. This modern day version of saponified coconut and olive oil is gentle and effective for many cleaning needs."